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Neptune Travel does not take any responsibility for flight delays, schedule changes, cancellation of flights or missing a connecting flight. |
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Neptune Travel does not guarantee for the luggage through check in or extra baggage allowance. |
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Neptune Travel Ltd does not guarantee or insure the travel services to be provided by travel services providers such as Airline companies , Hotels …etc….. |
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Neptune Travel Ltd transmits the proceeds from the sale of travel services, to the travel service provider supplying those travel services or consolidator of the travel service provider. In the event that such a travel service provider defaults prior to providing the travel service for which payment has been made, the customer's sole recourse for refund shall be with the defaulting travel service provider, or from insurance covering such defaults. |
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Neptune Travel Ltd disclaims all liability for errors or bias in reservations, fares, or other information provided by any automated airline reservation system. |
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Neptune Travel Ltd assumes no responsibility for actions beyond its control in connection with travel services |
Warnings
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Purchasing consolidator tickets is not any riskier than buying published airline tickets, however, some have more restrictions and higher penalties. The majority of consolidator tickets are not refundable and are changeable with a penalty. Be sure to ask about the penalties before you purchase the tickets. Consider buying flight insurance so if you have to change your dates of travel or cancel the trip, you can receive a refund.
- When making a booking make sure not to make mistakes (dates, names, etc). If you find a mistake contact your travel agent as soon as possible and notify them of the error. If you arrive at the airport with the wrong name on your tickets, you may be denied boarding and can loose full amount of the ticket.
- Call the airline to confirm your reservation 72 hours in advance on international flights. Make sure there have been no schedule changes.
- If you have to cancel your flight, be sure to call the Agent atleast 5hrs prior to the flight departs. By doing this, you may receive a partial credit for the value of your ticket. If the flight departs and you are listed as a "no show," your tickets have zero value.
- Often your consolidator ticket will not show a total amount of the purchase; this is common with consolidator tickets in order to comply with IATA requirements.
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